Here to help
Help & FAQ
Everything you need to know about ordering, paying by EFT, PUDO delivery and returns.
Ordering
Add your favourites to your bag, go to checkout and complete the short form with your details and delivery choice. You will immediately see our banking details and receive them by e-mail as well.
No. We keep things simple. You can track any order with your order number and e-mail address on the Track my order page.
Yes, as long as it has not shipped. WhatsApp or e-mail us with your order number and we will gladly help.
Paying by EFT
We accept EFT (electronic funds transfer), including instant EFT from all major South African banks. Use your order number as the payment reference so we can match your payment quickly.
Your order and stock are reserved for 3 days. Unpaid orders are cancelled after that so the stock is available to other customers.
Instant EFT and payments from the same bank usually reflect within minutes. Standard EFT between banks can take up to 2 working days. You are welcome to e-mail your proof of payment to speed things up.
Yes. You never share card details with us. You pay directly from your own banking app to our business account.
Delivery with PUDO
PUDO locker costs R 69 and takes 2 to 4 working days. PUDO door delivery costs R 119 and takes 2 to 5 working days. Orders over R 750 qualify for free PUDO locker delivery.
PUDO smart lockers are found at petrol stations, shopping centres and stores across South Africa. When your parcel arrives you receive an SMS with a PIN and can collect it at any time that suits you.
We pack and ship within 1 to 2 working days of your payment reflecting. Made to order and personalised pieces take a little longer; the expected time is shown on the product page.
Not at the moment. We deliver to all nine provinces within South Africa only.
Once shipped we e-mail you a PUDO tracking number. You can also see your order status any time on the Track my order page.
Returns and exchanges
If you change your mind you may return unused items in their original packaging within 14 days of delivery for an exchange or refund. Return delivery costs are for your own account unless the item is faulty.
Personalised items cannot be returned unless they are faulty, as they are made especially for you.
For hygiene reasons opened beauty products can only be returned if they are faulty or you experience a reaction. Please contact us and we will make it right.
We are so sorry! WhatsApp or e-mail us within 7 days with a photo and your order number, and we will send a replacement or refund you in full, including delivery.